Creating a mobile-first environment
Founded in 1972, Hirotec, a privately owned Australian organisation specialises in the maintenance and engineering of integrated technical solutions (mechanical, electrical, fire and energy services) through innovation, customer service and technical expertise. Employing over 200 highly trained and experienced staff throughout Australia, Hirotec was looking to continue expanding and innovating their business, in-line with technology.
Over a decade ago, Hirotec recognised the opportunity to better meet the needs of its customers by empowering service technicians with mobile devices to allow for better quality of service and information sharing while on-site.
To support this vision, Hirotec required a more sophisticated and capable IT system and in 2014, they approached Pronto to assist with the transition using Pronto Xi to provide a streamlined approach.
With Hirotec’s recent company-wide upgrade and roll out of iPad minis, its team has been able to harness the advancements of technology in the field, to capture and manage even more customer data, from the palm of their hand.
“Since we’ve rolled out the ability for staff to use Pronto Xi via mobile devices, there has been a considerable increase in productivity. We’re capturing a lot more information, so not only has productivity significantly improved, but the management of that information has too,” said Paul Sicari, the Executive Director of Hirotec.
“Our mobile-first approach means our technicians can provide clients with an instant update that would just not have been possible on an old paper-based system,” says Paul Sicari.
