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Support

Providing tools and expertise to create unique digital outcomes

Customer support is a vital part of your customer experience when working with Woven and as your dedicated creative partners, our mission is to help your business to achieve amazing things with your digital solutions.

We work with your business to help you to diagnose and resolve any issues which may arise - whether you’re a new client or are one of our many loyal long-term customers, we’re here to provide the resources and assistance that support your online success. Our team of experts ensure your digital solutions run at optimal efficiency, while maintaining our ongoing focus on maximising the ROI of your technology stack.

We’re incredibly proud of the many long-term business partnerships we’ve built over the years based on trust as well as our expertise and ability to provide ongoing technical support and maintenance.

How we help and support you

Typical support requirements include:

  • Outage assistance
  • Shopping cart issues
  • Security updates
  • Product or integration issues
  • Error message correction
  • Training
  • Administration support
  • Upgrades, add-ons and site enhancements
  • General troubleshooting
  • Both general and Helpdesk support

All managed service clients benefit from our monitoring and support services - our team of experts act proactively as we manage all of your day-to-day operations including monitoring your site, logging back-ups, patching, backups, system updates and more. We’re incredibly hands-on with our customer support services to ensure we deliver you and your business with the peace of mind and robust solutions you need to run a successful online business.

Enquire about our support services   Contact Us